Departments » Information Technology » Contact Us

Contact Us

 

Employees:

Help Desk - Main point of contact for all technology issues. The Help Desk can be reached 7:00 a.m. to 4:00 p.m. (except weekends and holidays) at x1234. Or email Helpdesk at 'HelpDesk' in MS Outlook of you unable to put in a ticket.

 

 

Parents and Students:

 

 

PowerSchool Parent Portal Log-in:

If you have any questions relating to accessing or logging into the Parent Portal, you can contact the RBUSD Information Technology Department at ParentPortalSupport@rbusd.org. Please note: we cannot answer any questions regarding your Childs grades or assignments. Please E-mail your Childs teacher for those inquires.

 

Issues with a Device:

Elementary: Please contact your classroom teacher to report any damage or issue with a device. Your teacher will create a Helpdesk Ticket with the student name and email with detailed and specific information about the issue with the device. The IT Department will pick up the device from the school site. Students will be issued a loner while their device is being repaired.

 

Middle & High Schools: Please go to the Library to report damage or issue with a device. Library Media Tech/school staff member will create a Help Ticket so be sure to include your name and email with detailed and specific information about the damage or issue. The IT Department will pick up the device from the school site. Students will be issued a loner while their device is being repaired.